About Me

Hello! , I'm Darryl

I'm a dedicated and detail-oriented professional with a passion for technology based in Mumbai, India.

Presently working as Technical Support for hosting companies under Newfold Digital, namely BigRock, Hostgator, and BlueHost since July 2022.

EDUCATION

St. Xavier's College | Mumbai
2019 to 2022
Bachelor of Science in Information Technology (B.Sc IT)
GPA: 9.20/10

St. Xavier's College | Mumbai
2017 to 2019
Higher Secondary Education (HSC) - Science

WORK EXPERIENCE

Web Solutions Specialist at Newfold Digital | Mumbai
July 2022 to Present

Provided expert technical support for clients utilizing Linux servers with a focus on cPanel and Plesk environments.
Diagnosed and resolved server-related issues, ensuring minimal downtime and optimal performance for clients' web hosting services.
Executed server installations, configurations, and updates for cPanel and Plesk, ensuring seamless integration with clients' web applications.
Collaborated with clients to troubleshoot issues related to web hosting, email services, DNS configurations, and server security on Linux platforms.
Proficiently managed and troubleshooted Windows IIS servers, addressing performance issues, security vulnerabilities, and server optimization.
Conducted in-depth analysis of server logs and utilized monitoring tools to identify potential issues, implementing proactive solutions to prevent service disruptions.
Participated in on-call rotations to provide 24/7 support for critical server issues and emergencies.
Assisted clients in migrating websites and applications between different hosting environments, ensuring a smooth transition without data loss.
Created and maintained comprehensive documentation for server configurations, issue resolutions, and troubleshooting procedures.
Collaborated with the development and infrastructure teams to implement best practices for server management and optimization.
Communicated technical information clearly to clients with varying levels of technical expertise, providing effective solutions and guidance.
Utilized scripting languages to automate routine tasks, improving efficiency in server management processes.
Collaborated seamlessly with internal stakeholders, including HPS (L1, L2, L3), Hosting Devs, SysAds, SysOps, etc., ensuring efficient task completion and swift resolution of customer issues.

SKILLS

Technical Skills	Soft Skills
Linux Server & Windows(IIS) Administration	Effective Communication
Server Security and Optimization	Collaboration in Cross-functional Teams
Technical Troubleshooting	Continuous Learning
Web Hosting Support	Customer Satisfaction
DNS Configuration	Problem Solving

Tools

Salesforce, Confluence, Jira, Datadog, Grafana, Splunk, Graylog

Check out my work

Portfolio

Magento on AWS

I've set up a Magento e-commerce store on an AWS EC2 t2.micro instance, leveraging technologies like Nginx, PHP, MySQL, Elasticsearch, Redis, and Varnish. Additionally, I've added a self-signed SSL certificate to secure connections. This comprehensive setup enhances the performance, scalability, and security of my Magento store on a modest AWS instance, laying a solid foundation for e-commerce operations. Github

Datatyp

This project is a user-friendly online platform built with React.js that lets you write, compile, and run code in real-time for HTML, CSS, JavaScript, C, C++, Java, and Python. It also includes a handy chatbot to assist users. Plus, you can explore a simulated Linux shell for even more experimentation and learning-all in one easy-to-use web environment. Github

Trading Bot

The Cryptocurrency Trading Bot is a user-friendly Python desktop application compatible with both Windows and macOS. It automates Binance trading using technical indicators and real-time data. Traders can customize their strategies and manage risk effectively. Whether you're a novice or experienced trader, this bot streamlines the trading process and provides a competitive edge in cryptocurrency markets. Documentation

Racecar Simulation

This project utilizes the neat-python library to simulate AI-controlled racecars. The simulation involves a neural network that guides the car's actions, with inputs from 5 sensors monitoring borders and two output neurons for steering left and right. Initially, the AI's actions are random, but they receive rewards or penalties based on how far they travel without crashing. After each generation, cars evolve, with the fittest cars likely to survive and reproduce. This process leads to improved AI behavior over time. Cars with similar traits form species, and species that don't improve eventually go extinct. This project explores the evolution of AI-driven racecars in a dynamic and competitive environment. Github

Contact Me

me@darryl-dsouza.com

Or find me on:

Linkedin Github